Would you like to reach all your employees from one common platform? Would you like to talk to them individually or send them messages?
Would you like to see a map showing the route your radio users (e.g. security personnel) have taken, or prove to your customer that you have indeed covered the whole patrol area? Would you like to attach recordings of the voice traffic to a work log?
All the above is possible in the Anico eChat System.
The Anico eChat Dispatcher Console software is the right tool for efficient, state-of-the-art job management. The software, which is available for PCs running the Windows® operating system, allows you to conveniently overview and handle all the most important services of the Anico eChat communication platform on a single, easy-to-handle user interface. It is easy to handle talk groups, record voice communication, send picture and text messages (to select users, groups or everybody); and it is easy to coordinate the work of the team and monitor their geographic location using GPS-based positioning. You can help your colleagues working alone using the Lone Worker function, or you can use the Geofencing function to define areas on a map where the system will monitor and log if a radio enters or exits the area’s boundaries.
Dispatchers can reach all co-workers, initiate or respond to calls in multiple talk groups, and can even have individual, full-duplex voice conversations with any team member using the microphone of the computer. The dispatcher is enabled to simultaneously monitor all talk groups and can see which users are listening in which group.
The eChat Dispatcher Console software has an inbuilt voice recorder that allows recording all conversations taking place in the various talk groups. The locally stored audio files can then be searched from the console’s database, meaning you can at any time replay communication and check who said what in a certain situation.
Using the Anico eChat Dispatcher Console software, all talk groups are available for making calls or monitoring. What’s more, when a certain job requires a temporary group and the rearrangement of users in the talk groups, the Dispatcher Console is there to help you with its intuitive user interface.
Not only does the Anico eChat Command and Dispatch System allow dispatchers to command users, short text messages can also be exchanged with particular users, given groups or all users of the system, all this in a closed chat platform. Some transceivers (e.g. eChat e700) can also send and receive photos or short videos, or can send a geographic position which appears on the map of the dispatcher console.
Using GPS location functions the dispatcher can check the geographic whereabouts of co-workers any time. With this information, coordination of the workflow becomes easy and efficient. Transceivers automatically send their position information at regular, pre-set intervals; however, the dispatcher can request the current location at any time. Furthermore, the dispatcher can also check history: what route a user has covered. This is especially important for security service companies that need to know whether and when security patrol has checked a certain area, or for transportation companies that want to know where their goods travelled.
Geo-fencing functions are available in the software to trigger automatic alerts when users enter or leave a certain area. This can come in handy when you would like to know if anyone from your team has entered an area, and you would like to assign them a new job based on their geographic proximity to a certain location; but you can also get alerts when your team has finished a job and has left the site.
Would it be useful to regularly check the alertness of your colleagues working alone to prevent him falling asleep; or in case of dangerous jobs where there is danger of sickness or accidents, to monitor them and get an alert if when there is no response? This is what the lone worker function of the Anico eChat Command and Dispatch System makes possible. These co-workers need to check in at regular intervals. If a compulsory check-in is missed, the dispatcher gets an automatic alert and can try to get in touch with the user or send somebody to his last known location.
When a user presses the orange alarm button of the transceiver, the dispatcher immediately gets an alert.
It might be useful for the dispatchers to be able to work on multiple displays; if they can see several modules of the Anico eChat Command and Dispatch System simultaneously, or if he could work on other tasks on the same computer while also keeping an eye on the dispatcher software. This is what the extended display mode makes possible.
Interested in the Anico eChat Command and Dispatch System?
It is available from our webstore or you can contact or eChat customer service: firstname.lastname@example.org, +36 1 555 6111