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Terms & Conditions

Terms and Conditions of sale

Selection of the product
The customer has the option to choose and to order from the product range of the shop. By clicking on the selected product, the customer can read more detailed information on the product. In case the customer intends to buy the product, it can be placed in a virtual shopping cart by clicking on the "Add to cart" button. By clicking on the "View cart" button, the products placed in the cart, the final amount of the invoice, and the shipping costs are displayed. The customer can check the accuracy of the order, in particular the prices and quantities, which can be modified and corrected as needed. The shopping cart will automatically calculate the final amount of the order.

Placing the order
If the customer considers the quantity of products in the shopping cart correct, checked the sum of the order, and decided to buy them, then he/she clicks on the "Pay" button. Then you may choose, if you want to login as a registered customer, want to create a new account, or want to buy without registration.
If you have already bought products in our webshop, please provide the e-mail address and password you registered earlier. If you want to register as a new customer, please provide the data required for the purchase, which will be stored by the system, and the next time you want to buy something, you can just login. In case you want to buy without registration, please provide your name and shipping address.
In the next step. please select the proper shipping method for you (picking up, or delivery by courier service), and the payment method.  If you accept the content of the order, please click on the "Order" button to place the order.

Pricing
Our prices are the valid list prices at the time of the order, which can be found next to the products in the webshop. The prices are gross prices, which do include the VAT (Slovakia 20%), but they do NOT include shipping. The shipping costs can be found during the ordering process, before finalizing the order, and also in the Terms of Delivery. In case there is an error in the webshop, concerning the products or the prices, we reserve the right to correct it. In this case after realization and correction of the error, the customer is immediately informed about the new data. The customer in this case has another chance to confirm the order, or to revoke the order because of the error or inadequacy of the webshop.

Processing of the orders
All orders are processed within 48 hours.

Correction of the entered data
You can correct the entered data before pushing the "Order" button..

Confirmation
We send a confirmation on every order by e-mail. This means the customer receives an automatic e-mail upon receipt of the order, and another one (later) on the expected delivery. For conciliation on the phone, please call our Customer Service, or any of the telephone numbers shown in the e-mail.

Payment terms
In our webshop we accept payments by wire transfer.

Delivery
The shipments are delivered by a courier service from our Slovakian warehouse. The time of the delivery can be agreed on, by writing an e-mail to our central office under the Contact link in the menu.
Delivery methods: by courier service
Delivery time: depending on the shipping address and the courier service. Please write to our Customer Service for calculation.

Delivery prices:

  • Customers from European Union (EC):

Shipping is free in EU countries over 200 EUR of the total purchase amount. From 1 EUR to 200 EUR shipping costs 20 EUR

The products are customs cleared no need any more processes.Once you pay the price you cover everything including, duty, tax, shipping and handling except insurance. It is your own risk or ask for insurance quotation.

We deliver the products from the Slovakian warehouse and count with Slovakian tax (20%).

  • Customers from outside European Union (none EC):

Shipping varies by countries. If you need quotation please send us a message via "Contact Us" menu.

The buyer is responsible for customs process and any other licensing in his/her country, paying import duty, tax and other fees.

Once you pay the price and shipping cost you cover everything (price, shipping) except the insurance, import duty and tax in your country. Insurance is your own risk or ask for insurance quotation. Please ask your customs authority about import details.

Withdrawal of the delivery

If the webshop does not fulfil the contract, because the product defined in the contract is unavailable, or they are unable to provide the ordered service, the customer has to be informed. The webshop does not sign contracts with minors. By accepting the he commercial conditions, the customer declares majority.

Returning the product
We only accept the product for return if it is in its original state, packaging, and is complete by quantity and quality.

Right to withdraw/return guarantee
The malfunctioning product is replaced within 3 days from its purchase. The costs involved with the return of the product for withdrawal are to be borne by the customer. The customer has no other cost obligations. The seller, however, can claim their loss resulting from the misuse of the product. If the product, returned based on the right for withdrawal, is not in perfect, marketable condition, the customer is bound for compensation, if the damaging, breaking down, or making the return impossible any other way is a result of intentional or negligent action of the customer.
If the product is found to be damaged at the receiving in the presence of the delivery person, and the damage arose before the delivery of the product, the return and cancellation of the purchase is provided immediately. Any possible damage, or missing content has to be recorded in the factual record taken by the delivery person and the customer. We do not accept any subsequent claims for missing content!

Warranty

The warranty is provided for the given time period by the manufacturer through the dealer. The warranty period starts at the sale to the end user.  For the validation of the warranty, the sales invoice or warranty card shall be submitted. The cost of delivery to the service is borne by the owner/operator of the equipment, while sending it back is paid by the service. The warranty is only valid for the repair of the failures resulting from its intended use. Using the ham radio equipment outside of the radio amateur bands, failure caused by poor quality coaxial cable or antenna, natural forces, lightning strike, or its side effects (static discharges, etc.), are considered misuse of the equipment.

For the batteries the warranty is valid for a maximum of one year, which means the capacity of the battery does not drop below 60% within one year. 

For the RM Italy power amplifiers the warranty is two years, except the final transistors, provided the failure is a result of the listed reasons (overvoltage, direct or indirect effect of a lightning strike, poor ventilation, high drive power, poor antenna). In order to prevent disputes, we declare, that the final transistors normally do not fail for any other reason.

The warranty for Yaesu, Standard Horizon radios is 2 (two) years, while for Vertex Standard, Motorola and Wouxun type radios the warranty is 1 (one) year.

If you want to know more about the warranty of the needed equipment, please contact our Customer Service.

Operation and warranty of the radio equipment

Please consider, that generally the operation of the ham radio transceivers does not include operation outside the amateur radio bands, thus the warranty covers only the failures resulting from the intended use. Using the ham radio equipment outside of the radio amateur bands, failure caused by poor quality coaxial cable or antenna, natural forces, lightning strike, or its side effects (static discharges, etc.), are considered misuse of the equipment. The operation of a transmitter requires a proper licensing. Using the equipment without a valid license is against the law. For licensing please contact the telecommunication authority of your country. 

The specifications of radio amateur equipment is only guaranteed within the amateur bands, and these specifications are understood with +/- 10% of tolerance. The specifications can deteriorate outside the amateur band, which is no ground for any complaints. Without a separate license, the use of the transmitter of the amateur radio equipment outside the amateur bands (transmitting out of band) is prohibited (the amateur radio license is not valid for that).  The user or operator of the equipment has full responsibility for its consequences.

Clause on ownership
Until the customer pays the full purchase price of the product, it remains the property of the supplier. In the case of false, not accepted orders, the product will be taken in stock under the name of the "new" owner, and after the successful selling of the product, the price will be paid to the owner.

Modification and cancellation of an order
Based on Law CVIII of 2001., the software of the selling webshop immediately informs the customer about the fact of accepting the order. This notification is not considered as a contract between the seller and the customer. This is only to inform the customer, that the intention to purchase was registered and forwarded to the competent staff member, by the system.

If this is not received by the customer within 48 hours, then the bidding obligations of the customer are cancelled.
The seller provides the customer with the right to withdraw the order electronically, until the fulfilment of the order commences. At the commencement of the fulfilment of the order the customer receives a notification by e-mail and/or telephone about the expected time of fulfilment, about the fact that the fulfilment has commenced, and afterwards withdrawal of the order is only possible personally, or using the contacts under the menu item "Contact".

The modification of the order is only accepted in writing by e-mail or telefax (telefax number, e-mail address, phone number).

Data protection statement, Anico Kft.

Anico Kft. (henceforward: controller) requires preliminary registration (signing up) for certain services provided on their websites (www.radioamatorwebshop.eu, www.anico.hu). In order to get access to these services, during the registration and signing up, you are asked to provide data, which are considered as personal data. The controller controls all obtained data according to the relevant Hungarian and EU legislation on the control of personal data. (Act CXII. of 2011, para 65-68.)

The controller shall in no way (except the obligatory reporting to the authority entitled by law) make the data available for third party, and shall apply all reasonable measures to protect the confidentiality of the data, and this will be required in their contract from any possible data-processors involved. The controller provides access to the data to those staff members, whose activity to fulfil their task set out in a work contract or other legal relationship, is directly necessary to accomplish the goal of the data handling. The person authorized for controlling data is the Marketing Manager. Should the controller commit an infringement, the person concerned can claim a grievance fee from the operators of the webshop. 

Rights with regard to registration for the newsletter:

The aim of the registration forms at www.radioamatorwebshop.eu/newsletter_anico, at https://www.facebook.com/AnicoHiradastechnika/app_154308791304419 and at http://www.anico.hu/anico.php?o=araink links: sending newsletters to the e-mail address of the registrants. The collection and management of data meet the provisions of the prevailing legislation. The data necessary for signing up: name, e-mail address. All registrants must accept the Data Protection Statement. All subscribers registering in the database, can unsubscribe for getting the newsletters, by clicking on a link in the newsletters.

NAIH registration number of data management for registration on the website: NAIH-84131/2015.

NAIH registration number of data management of a database for sending newsletters: NAIH-84130/2015.

Registration in webshop:

Shopping from the www.radioamatorwebshop.eu webshop does not require a registration in the webshop, the customer can decide to register or not. Should the customer decide to register, a confirmation of the registration is sent automatically to the e-mail address provided.  The personal data provided during the registration, are not used by the Controller for data management and data processing, and the data are not handed over to third parties. For the registration in the webshop database, the following data has to be provided by the registrant:- name, - e-mail address, - contact phone number, - country, city, postal code, street, number, - unique password.

The registration can be modified any time in the following way: after login, clicking on "Account" in the upper right corner, the portal displays the main profile data, which can be modified freely. Deregistration must be asked for at one of the contacts of our Customer Service. When the registration is deleted, an automatic confirmation is sent to the e-mail address provided, and the registered data are deleted from the database.

NAIH registration number of data management for registration on the website: NAIH-84131/2015.

Data management related to ordering from the webshop:

When ordering from the www.radioamatorwebshop.eu webshop, the customer is asked to provide the necessary data for invoicing and handing over the product. The data provided during the ordering, are not used by Anico Kft. for data management and data processing, and the data are not handed over to third parties. The customer is asked to provide the following data: - invoicing name and address, - shipping name and address, - contact person and contact data, - recipient of the invoice, - tax number.

NAIH registration number of data management for the database management of operating a webshop: NAIH-84132/2015. 

Other information linked to the data management:

During registration and ordering, the following technical data are also recorded: - IP address
- date and time These data are not used by the Controller for data management and data processing, and the data are not handed over to third parties. The registration, evaluation of products and ordering are voluntary, and are completed with prior informed consent, of these data handling conditions

NAIH registration number of data management for direct marketing: NAIH-84127/2015.

Scope of the managed personal data:

The following data are recorded technically during the operation of the system: those data of the computer of the User, which are generated during the use of the service, and which are recorded by the system of the Controller as the automatic result of the processes. The automatically recorded data are logged automatically at the login and logout, without the special declaration or action of the User. These data must not be linked with other personal data of the User, except the cases where it is required by law. The data can exclusively be accessed by the Controller.

Cookies:

Anico Kft. can collect data about your browsing habits. This is done by using cookies. Cookies are small text files stored on your computer by your browser on your hard disc. When you return to our website, our server will recognize the cookies immediately, which provide information about your last visit.  Most of the browsers accept the use of cookies automatically. As per the main rule, the cookies are stored for 30 days, but you can delete them any time you like, or you can set up your browser so that any activities related to cookies are set up or prevented. However if you choose not to allow cookies, we can't guarantee that your experience with the Website will be as good as if you do allow cookies. Most of the features of our website can be used without allowing cookies. Anico Kft. can also do monitoring, for assessing the popularity of the links on our website, to improve the navigation on our website; but the data collected for these reasons are never linked or used with personal data.

The cookies are used as specified by the Act C. of 2003., the Act CVIII. of 2001. on certain issues of electronic commerce services and information society services, and the regulations of the European Union. By studying these, we can adjust our website better to your needs, and provide a more diversified user experience, since among other things, the cookies will:

• store your settings, so that you don't have to set them up again when you return to a website,
• analyse the use of the website in order to serve as the basis for the development of the site to operate to the maximum possible extent to your needs, that you find the needed information easily, and
• they monitor the efficiency of our advertisements.

About cookies

On our website we use two kinds of cookies: Temporary (session) cookies and persistent cookies (including the permanent ones). Session cookies only last for the duration of users using the website and are deleted from your computer when you close your browser, whereas persistent cookies outlast user sessions and remain stored on your computer until deleted.

Indispensable session-id cookies

These are essential for the navigation on our website, for the operation of the key features of our website, and to have access to the protected content. These cookies store the information and in some cases the selected language to fill out the forms, and they do not collect information which could be used to identify you, which could be used for marketing purposes, or which would remember which websites you visited.  After you close the website, these cookies are deleted automatically, and the session is closed. If you do not accept these cookies, then the website, or some parts of it may not show, or show in error, making the use of the website impossible.

Analytical or Performance Cookies

With these cookies we can differentiate and count the visitors of our website, and we can monitor, how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies store the user names and passwords, provide safe login to our website, secure the uniform appearance of the website, and collect information concerning the use of the website. This contributes to the further development of our website. These cookies do not collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the website works.

Google Analytics

Using Google Analytics to collect information about how visitors use our site.  We use the information to make sure the website meets the needs of the visitors, and to help us to identify the ways to further improve the website. Google Analytics collect information on which pages the visitors visited, how much time they spend there, how did they get there and what do they click on. Since your name or address is not stored in relation to this, these data cannot be used to identify you, and we do not allow Google to use them for their own purposes or share them with anyone else.

Functional cookies

In order to improve the user experience, these cookies detect what device is being used to open our website, they store your previous user decisions (e.g. your name, password, selected language, region, etc.), and make it possible to supply services explicitly requested by web-users.

Targeted or advertisement cookies

In order to provide the visitors of our website with the most relevant marketing information, we are also using tailored , also called targeted or advertisement cookies. These require your expressed agreement, which can be given at the opening page, clicking in the appropriate box in the separate text box.  
These cookies collect quite detailed information about your browsing activity on our webpages (for example they store, which products and services you clicked on). They also recognise if you return to one of our webpage. If you already confirmed that you want to get e-mails, marketing information, and offers, then these cookies will act as follows:

·         they collect information about which products and services you found, or placed in your shopping cart, so

·         they record data about you, which makes it possible to identify you and your settings, thus you don't have to provide this information when you return to our page next time,

·         they help us to identify you when you answer one of our e-mail messages,

·         our advertising partners can display the advertisements of the products and services you viewed, on other websites of their advertising network

Managing the cookies

Browser settings: you can set your browser to accept all cookies, to prevent all cookies, or to inform you when a cookie is received by your computer. These settings are normally under the "Options" or "Settings" menu of the browser. All browsers are different, so for the appropriate settings, please use the "Help" menu of your browser, or the following links to modify the settings for cookies:

• managing cookies in Internet Explorer
• managing cookies in Firefox
• managing cookies in Chrome

The webshop of Anico Kft. was created to use cookies, thus the partial or full prevention of them will influence the feasibility of the webpages, prevent the interactive communication, and to fully use the services of the webshop.

Disabling the use of personal cookies

If you previously confirmed the use of the personal cookies, but now you would better disable this service, please report this in an e-mail to the following address: viki@anico.hu.

The Terms & Conditions of www.anico-hamshop.eu is valid from 2014.11.25. till modification.

Anico Slovakia S.R.O.

Anico Kft. Hungary